EXCHANGES & RETURNS
If you are not completely satisfied with your www.rossettibike.com order, we offer a full refund within 30 days of receipt. The following restrictions may apply.
- we do not refund the shipping fee
- Because personalized products are made just for you, they are not returnable.
Please ensure your return meets the following standards:
· The package must be sent physically from within the United States
· The product is in its original state and packaging
· Apparel has the original tags attached
· Footwear is in the original shoe box
· Accessories have all parts of the original packaging
- Pack the item(s) you want to return in the original box, or any available to you
- Seal the box and place your return label over the original delivery label.
- We will process your return within 21 business days from the time that our facility receives it.
- Processing your return will include a complete quality inspection of each product before a refund is approved
- After your return is processed with a complete quality inspection and a refund is approved, you will receive a credit issued back to your original form of payment within 10 business days.
We currently offer free size exchanges if stock is available.
You will need to drop the original item off at the return carrier
Your exchange order will start processing once our warehouse team has processed the returned product. Please allow 1-2 days for processing time plus standard shipping timeframes. Write An email to email@example.com to create an exchange order